kdalton
Senior Member
Please read and comment. This is from Brian, cross-posted from Consimworld.
So a few weeks ago UPS comes into our office and due to our volume of shipping offers us an absurdly high 55% discount on international shipping - enough so to make it competitive with the US Post Office (who's trying to strangle small mailorder businesses into non-existence). And they offer the most prized jewel - tracking to the doorstep for deliveries.
I asked about other fees, no we've got the charts and WYSIWYG. We're on it! Set everything up, and begin shipping Talavera's, I think.
Within a week two complaints from Canada about absurdly high COD "brokerage fee". UPSs reponse? Those affect your customer, not you, your costs are reflected on the charts we gave you.
I'm freaking steamed. Barring a sudden reversal from UPS we'll be right back to that f'ing USPS for Canadian shipments.
But what we need to know is if you European/Japanese folks are getting hit with the same fees. Clearly the tracking is a big plus for us, but we're not going to let our customers get raked over the coals for that option.
So, Euro/PacRim folks, please email me at info@multimanpublishing.com if you've received a UPS order and what fees were required to get that order delivered to you.
I'll be out of town with limited, if any, net access next week. So please don't expect instantaneous response. Although by now I hope to have beaten that expectation out of you folks.