- Jul 25, 2004
- Reaction score
I stand corrected. I meant DB, but my fingers translated it to CdG. Sorry. However, that is no reason to be snide. I was actually planning on editing it, but too many people had subsequently posted, which surprised me since this forum usual has a much slower pace. :surprise: This coupled with your over simplification of my points translates to someone who is overly defense – a strange trait for a Public Relations person.kdalton said:[*]We reprinted Doomed Battalions, not Croix De Guerre. If you're going to accuse us of screwing up something, at least make sure it's the right product, please.
My problem is not that MMP is taking too long per se. My problem is that MMP has published deadlines for products and then slipped on them. The problem here is communication with the customer. A simple progress report on the website would improve this. Also, it is not just AoO that has slipped.kdalton said:1. We are taking too long to produce product, namely AOO.
Rearranging the product line is not my issue either. Again the problem is communication. If a product like WoA or BV is updated, it should be clear as to the impact it will have for both the Old Guard and the new player. A detailed upgrade path posted on the website would help. It is difficult for most consumers to keep track of which counter has been replaced and in which product it was replaced. An online armory would go far to alleviate this confusion. Also, listing which products, when combined, create a complete current rulebook would be a great service as well.kdalton said:2. We keep rearranging the product line.
Again, communication. It would be great if this kind of information was available on the website. I am glad to hear that step are being taken to improve it. However, I am not prescient – I can’t know ahead of time that improvements are in the works unless that is communicated.kdalton said:3. Our website isn't updated regularly.
Our website: It's out of date. That's why we're in the process of completely redesigning it, complete with some content management features that will help us update the system more efficiently, increase order tracking, automate our shipping process, you name it.
That is clearly a misstatement of my comments. Only one error for the counters in Operation Veritable is great and I applaud the good job that was done. However, I was part of the playtest for Blood Reef Tarawa. Not once was a proof sheet of the counters sent to our team to inspect for errors. Perhaps this has changed. My only point is that the more eyes that examine the proofs, the more likely errors will be caught.kdalton said:4. We screw up counters and don't proof anything.
This is interesting news. Perhaps I be more interested in purchasing at least the boards to have a look at them. However, if the product is mainly geared toward new players, how do you really know that they are accepted by the Old Guard ? If this idea was communicated (again on the web site) you might have been able to get even more feedback. I am at least more interested in it now since it might have some value to me.kdalton said:OK, let me address the criticism of the ASL starter kit first. Not only was it a starter product, it was also a market test for the new style board.
Now I don’t know you and you don’t know me. You are probably a great guy and one I would love to game with. As a matter of fact, it would be cool if you had a little blurb on the “About Us” page on the website.
My intent is not to run down the company. I want you guys to succeed and succeed big. I have gammed with Brian and he has participated in WWF when I was the TD. I have participated in the playtest of West of Alamein, The Last Hurrah, Red Barricades, and BR:T. I have been TD for the Portland Adventure Gamefest and Wild West Fest. Not because I particularly like running tournaments – I would much rather play. However, I love this game and I want to see new people drawn into it and I am willing to “pay the dues” when necessary to keep the hobby going.
One of the first rules of business is to communicate with the customer. IMHO, the biggest failing of MMP to this point has been communication with the fan base. An official company forum – even if only a link to an already established forum like this one would be great. As a matter of fact, I think you should take with Don about doing this since he runs a first rate forum here. It is fast and well organized and his “forum culture” has the right level-headed feel. It seems to me that the MMP website should be the premier portal for ASL. If I want any info on ASL, my first stop should be the MMP website.
One of the second rules of business is that ever complaint is an opportunity. Please take my comments in this vein. Also remember that the topic of the thread is “What do you think of MMP's stewardship of ASL so far?” If you would like I can also post a thread on all of the things that you have done right, however, much of that has been covered above.