That might be something that has caused some of the issues we've had in the past. I went through an entire instance with Fair, asked her stuff, talked to her, etc... And only the next day when I spoke with her again did I clue in. She had no idea what I was talking about! It was one of her kids (does she have more than one?) that was playing her toon, and for whatever reason, that person didn't mention to me that it wasn't Fair. There is an excellent chance that this has created some of our difficulties.
I mentioned to you guys in person about clearing out that rank slot, so I won't rehash old news here. We'll also have another slot freed up when we can remove the banker rank. We'll work out that system when the time comes.