Has anyone ordered from HOB recently

Loquitor

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I saw someplace someone was having a problem with an order from HOB and I was wondering if anyone has ordered lately from them? Any problems?

I am thinking about getting another copy of the replacement counters but I don't know if they are still in business. The fact that the website goes in and out does not help my confidence
 

AceWasabi

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I placed an order with HOB in March, which has not been fulfilled yet. Because PayPal only gives you a 45 day window to open a dispute, if I haven't received my item by this coming Friday or so I will open a dispute with PayPal to resolve the issue or get a refund.

I will say that in the past I've had excellent response from Steve Dethlefsen/HoB, so I'm going on the assumption that this is just a temporary snafu/mixup.
 

regularjoe

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There has been a smattering of 'you guys still functioning?' posts the last few months. Their silence really says nothing, but I recommend ordering from someone like Noble Knight Games or The Gamer's Armory. You'll know from their website that they actually have the product in stock and your wait will be 4-5 days and not 45+; plus, if you have a problem, someone will respond to you. Unfortunately I don't think that either of the above resources carry the replacement counters.
 

Reepicheep

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The silence makes ordering direct from Heat of Battle a significant risk. Not only the silence, but the growing number of posts here and elsewhere with "I ordered 2-3 months ago, but no product has arrived". Order at your own risk, or better, as regularjoe suggests above, order via an independent retailer who has their product in stock.
 

Walt Kenney

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I have been in contact with Steve ( Monday of last week ) and he indicated to me that the items I purchased would be sent out on Tuesday and I should have them shortly. I don't think that silence on their web site indicates trouble in Paradise but time will tell. In any event I have always had great response times from order to delivery.

Walt
 

nebel

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The products I have from them have been very good; however, I recommend using a trusted reseller to get prompt delivery.
 

Walt Kenney

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An update. I recieved my order today from HOB. Considering the Holiday weekend etc. I don't think that there was much delay from order to delivery.
 

Los

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Am hoping to receive my Kreta soon. Ordered on Feb 11th, finally heard from him on April 11th, that it was going out next day.
 

Stevedeth

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We are still here and some small glitches. I am on the road three weeks out of the month since last October. Things are smoothing out now. I am caught up on all orders and restructuring of the business.
 

mryder

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We are still here and some small glitches. I am on the road three weeks out of the month since last October. Things are smoothing out now. I am caught up on all orders and restructuring of the business.
Happy to hear you're still around. I'll continue to support you by buying your products.:cool:
 

Los

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Mine came the other day so I am caught up. Thanks.
 

AceWasabi

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It's great to hear that you are still in the game and working on new stuff. I've really enjoyed the HoB products that I've purchased and played so far. LOVE the Special Forces pack and hope to see that line continue.
 

DC

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I'm having problems with the Long March Pack I ordered back in July. Still hasn't arrived and a worrying lack of communication from the HoB guys.

It's a shame, as the products are top quality
 

DC

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I ordered a countersheet from Steve about 2 weeks ago and it arrived a few days later. Maybe they lost your order.

Bill
Cheers Bill

That would make 2 orders lost, which is depressing. What niggles more is the lack of communication, as I sent Steve an e-mail 2 weeks ago just asking whether the order was sent airmail or surface, and still don't have a reply

Derek
 

Pitman

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Derek, it is usually better to order HOB stuff from a reliable on-line retailer.
 

DC

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Derek, it is usually better to order HOB stuff from a reliable on-line retailer.
Good news, the pack arrived yesterday and we've already fought through the Loushan Pass. However, I'll take your comments on board......
 
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