- Apr 4, 2013
- Reaction score
- Lantern Waste
Oh I agree that customers can point out what they expect of a product.I think I'm one of these people, although I won't claim to speak for everybody you have in mind.
I totally agree with your post upstream that the responsibility is with the buyer if the product doesn't live up to their expectations, especially in the age of the internet, when product images and reviews abound!
But I think it is worth pointing out that for years (decades?) MMP has had a really sterling reputation for customer service. You didn't NEED to carefully pore over contents of the module you wanted to buy and cross-reference them with the contents of previous editions to figure out whether you were getting everything. You could always rely on MMP that if they made any changes to the contents of the module, all the changes would be customer-friendly, only ever adding content, never removing it. As you and David Hume say, anybody who assumed that this would always be the case in the future is responsible for their disappointment with the overlays. For me, this is MMPs only big blunder, so it doesn't change my opinion of them much.
But if this sort of thing continues to happen in future products, then downgrading MMP from a "company I can blindly trust" to a "company whose products I thoroughly research to make sure I know exactly what is and isn't in them" will be a bummer. And I think something worth taking about on this forum.
I don't know / remember on the otherhand if you are one of those I would describe as "acting all surprised & devastated", as if they just got ambushed. But to those who do - the components of CdG are all listed out on their website and to the more social media active there were photos and discussion about their Vichy & Free French counters here on GS.
People might know I am a total MMP fan as well but like you said, in this day and age, I don't take any company on blind trust. But no, I don't automatically go thermonuclear drama queen or call them evil or CH-like the second their product decisions differ from my expectations. When a company makes a product decision that differs from my expectation (and list them out in the open), they make that out of their business consideration. No it doesn't go towards the subject of "trust" unless (say) they promised one thing when they took my money and gave me another.
My responsibility to my hard earned cash is to bear my responsibility as an informed buyer, especially when all that product info is listed in the open. A seller is free to make product decisions. A buyer is free to make purchase choices. That's all I am saying.