I pre-ordered and received the AK expansions released back in June of last year. The counters shipped to me were unusable - each of the 4 sheets was cut so badly that counter information was compromised.
No problem - I sent scans to Critical Hit, which were acknowledged, requesting replacements via their company email and offered that as I had also ordered Peleliu (which was at the time advertised as fairly imminent), I would be happy to wait until its release, and CH could replace the AK counters and bubndle them with my Peleliu pack.
I since re-ordered Peleliu (wth Ponyri) and, in the customer instruction field, explained the history of the issue, and reminded CH to include the replacement counters.
Peleiu and Ponyri came last week. No replacement AK counters. I emailed CH through their customer feedback email on their site. No answer.
I guess CH don't want my business.
No problem - I sent scans to Critical Hit, which were acknowledged, requesting replacements via their company email and offered that as I had also ordered Peleliu (which was at the time advertised as fairly imminent), I would be happy to wait until its release, and CH could replace the AK counters and bubndle them with my Peleliu pack.
I since re-ordered Peleliu (wth Ponyri) and, in the customer instruction field, explained the history of the issue, and reminded CH to include the replacement counters.
Peleiu and Ponyri came last week. No replacement AK counters. I emailed CH through their customer feedback email on their site. No answer.
I guess CH don't want my business.